Return Policy

Returns
We at Pro-Metal are more than happy to assist customers who wish to return, or exchange goods purchased from our stores or online.

If we DID cut it right, we can't take it back, but we can cut you another one.

Once we cut a stock size piece, we can't ever sell it as a full-size piece again. so, please measure carefully, and double check your measurements before you order. The old adage is especially true here: measure twice, cut once. we do it before we cut your piece, and you should do it before you order.

If we DIDN'T cut it right, we'll make it right.

We measure every piece we cut again before we ship it, to make sure you get the size you ordered. If the material or thickness is wrong, or it was not cut to the size you specified (within our standard tolerances), give us a call within 14 days of receipt of the order at +203-3934277. We'll give you a return authorization number and tell you how to send it back.

Return Policy Exceptions

Unfortunately, we cannot offer a refund or exchange on the following items:

1- Cut-to-Size Materials

Once an item is custom cut, it can't be returned. There are limited exceptions to this, depending upon the length or size of the product. Call our customer service team to review your order for potential exceptions. If a return is authorized, a 25% restocking fee will be applied.

2- Cast to Size or special shape required by the customer.

Once an item is a cast, it can't be returned. There are limited exceptions to this, Call our customer service team to review your order for potential exceptions. If a return is authorized, a 25% restocking fee will be applied.

Delivery Cost

We will not refund the original delivery cost or the cost to us of delivering the goods to you if you received free delivery. We do not accept returns of custom or special orders.